We've got A's for your Q's

Why wasn't I chosen for membership if I'm qualified?

Our membership selection process is highly competitive, as we only accept a certain number of members to maintain a personalized experience. While eligibility requirements are a key factor, other considerations include:

• Seniority with the Salon: Clients who have been with us longer may receive priority.
• Frequency of Visits: Clients with more consistent appointment history may be selected over those with fewer visits.

If you weren't selected this time, we encourage you to stay connected. You'll have priority when membership slots open again.

Can I reapply if I'm not selected?

Yes! If you aren't selected during this round, you're welcome to reapply during the next enrollment period. Make sure to maintain regular appointments to strengthen your eligibility.

What happens if I cancel and want to come back later?

If you cancel your membership and want to rejoin, you'll need to reapply and join the waitlist. However, please not that your previous spot will no longer be reserved and rejoining will depend on availability. We recommend the pause option if you plan to return within a short timeframe.

Can I pause or cancel my membership?

Yes! You may pause or cancel. Life happens, and we understand that you may need a break from time to time. You may step back temporarily while staying connected to the benefits that matter most.

Here's How the Pause Option Works:

• Pause Duration: You can pause your membership for a minimum of 2 months and up to 3 times per calendar.
• Reduced Fee: For only $10/month, you'll retain your spot in our capped membership program and enjoy select perks.
• Priority Booking: You may continue priority booking but the standard deposit fee will apply. This allows you to maintain your place on the schedule.
• Perks Suspended: All other member benefits will be suspended till you return full time.
• Cancel: If you choose to cancel instead of pausing, your spot will be released to the next person on the waitlist. Please note rejoining is not guaranteed due to the program cap.

Can I upgrade or downgrade my membership tier?

Yes! Members can request a tier change between 24-72 hours before renewal. If you'd like to make a change any other time, contact us directly to discuss options.

Is there a waitlist if memberships are full?

Yes! If all spots are filled, you can join our waitlist. As spots become available, we will notify waitlisted clients based on eligibility and seniority.

How do I maximize my chances of being selected?

To improve your chances of selection, we recommend:

• Booking consistent appointments (3 or more visits within 6 months).
• Building a longer relationship with the salon.
• Joining the waitlist early if spots are full.

Is there a contract or long-term commitment ?

Our memberships are auto-drafted monthly, with the ability to cancel anytime .

How will I know if I'm approved?

Once your application is reviewed, you'll receive an email within 3 business days letting you know whether you've been approved. If approved, the email will include instructions to finalize your membership.

What if I miss a month of my complimentary Growth Treatment services?

Unfortunately, unused services do not roll over, so be sure to take advantage of your perks each month.

What if I can't use a benefit one month? Does it roll over?

Benefits like the complimentary add-on service do not roll over if unused. This policy helps ensure members take full advantage of their benefits each month.

What happens if I miss a payment?

A missed payment may result in suspension of benefits until your account is up to date. You are given a 3-day grace period to recover your balance due if your payment fails or is late.

Can I share my membership benefits with someone else?

Membership benefits are exclusive to the enrolled client and cannot be shared or transferred.

What is I decide I no longer want to be a member?

You may cancel your membership at any time. Refunds will not be issued for early termination on an annual plan. If on an annual plan, we will apply the remaining value of your membership as a credit toward future services in the salon.